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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Topic |
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1
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Q. I shared my lined script with another user and they can't see my coverage lines, even though I can see them on my copy. How do I make my markup visible to others — and how do I change existing annotations between public and private?
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Posted 06/05/2026
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Script Dept
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2
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Q. I'm using a USB-C to 3.5mm adapter to feed LTC timecode into my iPad, but that uses up the only USB-C port. How can I keep the iPad charged while it's on set receiving timecode?
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Posted 06/05/2026
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Timecode Sync
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3
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Q. My editor needs my script in .txt format for Avid ScriptSync. Can MovieSlate export the script as a plain text file?
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Posted 06/05/2026
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Script Dept
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4
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Q. I searched for MovieSlate in the App Store and can't find it. Is the app not available in my country or region?
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Posted 06/05/2026
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Sales
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5
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Q. I'm new to MovieSlate and want to learn how to use it. Is there a user guide, training videos, or other resources available?
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Posted 06/05/2026
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General
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6
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Q. I'm trying to sync MovieSlate to a music track, but when I browse to it in the media picker, I can tap it but nothing happens — it doesn't get selected. The same track plays fine in the Music app.
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Posted 06/05/2026
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General
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7
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Q. I drew coverage lines on my script page, but when I go back or start drawing on the next page, the lines I already drew have shifted or moved to different positions. How do I prevent this?
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Posted 06/05/2026
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Script Dept
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8
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Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one?
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Posted 06/05/2026
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MovieSlate Cloud
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9
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Q. I've seen references to MovieSlate syncing with Arri and RED cameras. Which specific camera models are supported for direct WiFi or network sync?
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Posted 06/05/2026
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App-to-App Sync
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10
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Q. I'm trying to sync MovieSlate to a timecode device over a cable plugged into the iPad's headphone jack, but I'm not getting any signal or sync. What am I missing?
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Posted 06/05/2026
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Timecode Sync
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